Service Centre

Milestone has a Service Centre available 24 hours a day, 7 days a week, which handles all contacts from customers requesting technical assistance.

This help desk is the single point of contact between Milestone and its customers for support services, ensuring all incidents reported and change requests made by telephone and/or by electronic means (e-mail, fax, ticketing tool and online) are received.

Technical support

When contacting technical support to report a problem and for troubleshooting, Milestone will ensure:

Telephone assistance for reporting problems

Analysis and screening of the problem

Creation and routing of the problem log in the ticketing tool

Follow-up on the problem with internal departments

Performance and recording of service tests on the platforms

Confirmation of the resolution of the problem

Internal routing or closing of the ticket following resolution of the problem, according to the procedures in place